Description
Information
In this course you will learn how to:
- communicate with difficult people
- break bad news with empathy and confidence
- turn conflicts into win-win situations.
Building Blocks
Understand the origins of conflict
Explore the common sources of conflict and delve into communication styles that foster understanding and teamwork. Engage in interactive discussions and real-world case studies to enhance your learning experience.
Master constructive communication skills for navigating conflicts
Acquire effective communication techniques for navigating conflicts. Develop skills to assertively express your viewpoints and facilitate productive conversations. Real-world scenarios will enhance your practical understanding.
Regulate your emotions for successful conversations
Explore the role of emotion regulation in successful conflict conversations. Master techniques, including breathing exercises and mindfulness, for effective emotion management. Practical exercises will solidify these techniques.
Apply your conflict resolution skills
Apply your conflict resolution skills in simulated scenarios. Engage in role-plays to navigate conflicts, practise effective communication, and demonstrate your newfound conflict management techniques.
Move from conflict-handling theory to practice
Delve into conflict resolution models, including the Thomas-Kilmann model, gaining hands-on experience in techniques. Learn the 5-step process for effective conflict resolution developed by Daniel Shapiro through interactive activities.
Appreciate how your non-verbal communication influences conflict resolution
Uncover the power of non-verbal communication in conflict resolution. Understand the impact of body language, gestures, and expressions on effective communication. Role-plays and practical exercises will enhance these skills.
Transform conflict into opportunity
Discover how conflicts can be transformed into opportunities for growth and collaboration. Explore techniques to reframe situations, find common ground, and negotiate win-win outcomes. Real-world case studies will showcase these approaches.
Enhance your listening skills for effective conflict resolution
Understand the pivotal role of active listening in conflict management. Explore the four attention levels contributing to effective resolution, refining your communication skills.
Learn how to structure a conflict-resolution conversation
Master the art of structuring productive conflict conversations. Receive step-by-step guidance on initiating, facilitating, and concluding discussions for positive outcomes. Refine these skills with real-world scenarios.
Know what to do when there is a conflict in your group
Learn to manage conflicts within teams and groups. Explore techniques for facilitating group discussions, mediating conflicts, and promoting collaboration. Role-plays and real-world scenarios will enhance your practical application.
